Κριτικές SkatePro
Επιβεβαιωμένος αγοραστής | |
"I've not shopped with SkatePro before, but it's a site i'll always look at now when looking for skate supplies. They were clear with re-stock dates on an item I'd ordered, which was nice. But even better the date of delivery was a good week before they were due to be in stock. Clear comms, easy delivery, would recommend." | |
Haydn Rees (Bristol) | 26/06/2020 |
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"Very swift and prompt delivery, very pleased with quality of skates...will recommend..." | |
Amar Jaiswal (Swanscombe) | 26/06/2020 |
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"Brilliant company, my partner recommended skatepro as he got his skates from this company and delivered them quickly. So I ordered a different make of skate and was very quick reliable service." | |
Kerry Munro (Edinburgh) | 25/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"Light, feel safe, fit perfectly and great colour!" | |
Silvia A. (London) | 25/06/2020 |
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"All good so far, website is cool,ordering is easy ,tracking ok, fast delivery considering c19 , gear is cute n working...tnx skatepro" | |
Marcin A. (Dublin 14) | 25/06/2020 |
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"Great product super fast delivery to the UK Would highly recommend" | |
Philip hawkins (Highbridge) | 25/06/2020 |
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"Excellent" | |
Catherine Bell (Craigavon) | 25/06/2020 |
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"Order got to California in a little over a month. I got roller skates and they've been working out great. Very stable and great quality suede. The shipping was long but with everything going on right now it is completely understandable" | |
Ashley Fagan (Gonzales) | 25/06/2020 |
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"Great product and fast delivery." | |
Stephen p. (Liverpool) | 25/06/2020 |
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"Very happy. It was a gift for my son birthday. It only took a week. The only thing was I had to pay import tax. My neighbor ordered the same scooter a few weeks early and didn't pay a import tax." | |
Janet Gibson (Ottawa) | 25/06/2020 |
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"I ordered my first pair of skates that arrived today. Unfortunately I ordered the wrong size. It’s currently going through the refund process. The customer service has been amazing. The workers are very helpful and gave me advice on a better size to order. Once my boots have returned I’ll buy skates my size. Hopefully my correct size will be in stock" | |
Nur H. (Galway) | 25/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"Full professionalism and customer service, inline skates came on time and well packaged, thanks to customer service I chose the right size. Recommend! :)" | |
Slawomir B. (Dundee) | 25/06/2020 |
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"Excellent - got exactly what I ordered and quickly." | |
nilam s. (London) | 25/06/2020 |
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"Great Service, already planning my next purchase : )" | |
Ben P. (London) | 24/06/2020 |
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"Excellent service." | |
Michelle Kelly (Dublin 15) | 24/06/2020 |
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"Terrible terrible customer service!! I understand the "current situation" but it has been several weeks since I tried to get a response for a clearly faulty product that I am trying to return. Responsiveness was much better when I tried to buy. Now there is nothing but automated responses advising it is being worked on but may take a few days more than expected. I ordered (and paid for expeditied shipping). No problem there and the skates arrived. They are terrible, the stitching is completely faulty so the tongue is not in the right place... I do not think I should have to pay yet another $20 dollras to retuirn a clearly faulty product and yep.. no response. I ordered from Sakte Pro as they are an European company and I am German living in US, and have read nothing but great reviews.. However I would like to caution against doing business with them if you are hoping for xervice that will not only fill orderes but also help solve issues" | |
Gabriele Hauck (Savannah) | 24/06/2020 |
Απάντηση από SkatePro: Hi Gabriele, I'm truly sorry for the bad experience you faced. Unfortunately due to COVID our usual response time has been much slower in the past months, now is back to normality. I see that as soon we have been able to reach you we provided you a solution to fix the problem 😄 Don't hesitate to contact us if you need further assistance! /Filippo |
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"Professional and good quality" | |
sebastian stopyra (Waterford) | 24/06/2020 |
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"Brilliant company to deal with will definitely use again." | |
Christopher Jones (Cwmbran) | 24/06/2020 |
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"Délai de livraison très raisonnable malgré la pandémie, le seul problème est que mon paquet à été endommager et qu'il me manque 2 pièces pour pouvoir compléter l'assemblage d'une des 2 trottinette." | |
Frédéric Laliberté (Lévis) | 24/06/2020 |
Απάντηση από SkatePro: Merci d'avoir partagé votre avis. Nous sommes désolés que vous aviez eu cette expérience avec votre commande. Je vous ais contactée directement pour organiser un remplacement pour le produit endommagé. 😇 /Abigail |
Επιβεβαιωμένος αγοραστής | |
"Extremely pleased with my experience with SkatePro. I placed order on May 15th and once my payment was processed I received a notification of when my package would ship and a tracking number for UPS. I didn't realize SkatePro was based out of Europe, not that it would have been a contributing factor in my decision to purchase from them. I think it took a little over a month for the package to arrive but everything I ordered arrived in excellent condition. I’ll keep SkatePro in mind when I eventually plan to upgrade inline skates as my skills hopefully progress. I would recommend SkatePro to others who are looking to purchase inline skates if their local retailer is sold out and they don’t mind waiting for their skates to come from Europe. I’d just suggest double checking their sizing when placing an order to save on improper fit and some patience when waiting for their items to arrive." | |
Gino Sinopoli (Plant City) | 24/06/2020 |
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"Delivery a week after the expected date, box burst with skateboard protruding, not packed well but luckily the board was not damaged. Please pack the boards better, it was just in a box with plastic around it, no padding :(" | |
Aoife hegarty (Co. Sligo) | 24/06/2020 |
Απάντηση από SkatePro: Hi! Thanks for the reply. Sorry to hear that the packaging got damaged in transit and I'm relieved that the board is ok 👍. It is very rare that our products get damaged with the couriers but we are always here to assist if something does happens. /Charlie |
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"Brill company to deal with and fast dispatch of order's would highly recommend for all future purchases" | |
Lisa S. (Cwmbran) | 24/06/2020 |
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"Delivered goods sooner than expected thanks skatepro" | |
Rizwan Ayyub (Manchester) | 24/06/2020 |
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"Verry hapy. Fast delivery. Great customer service" | |
Artur N. (Dolgarrog) | 24/06/2020 |
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"I could not believe how fast and transparent the delivery was to the UK. Literally had them within a few days which is faster than most UK deliveries presently. Clear and easy tracking of the parcel too. Prices were comparable if not cheaper then some UK based stores. Will use again." | |
Zoe H. (Amersham/Chesham) | 24/06/2020 |
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"Excellent service" | |
Valerie Farrelly (Maynooth) | 24/06/2020 |
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"Good" | |
V. Goatcher (Storrington) | 24/06/2020 |
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"Great the skates came early which is always a bonus lol" | |
Pia Ashton (Haxby) | 23/06/2020 |
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"very good, would definitely use again." | |
Jonathan lewis (Newtownards) | 23/06/2020 |
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"Very easy site to use, great selection of products. Absolutely no issues with the service" | |
Josephine Dee (Gort) | 23/06/2020 |
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"Ordered skates back in mid-April, still have not received them, and have not even gotten an update as to where they are. Attempts to get updates have been either completely ignored, or have been attempted to be placated through in-store credit (which is especially not-useful since the problem is not even knowing if my product is coming). I wish the team would be more vigilant in providing shipping updates. Even given the special circumstances happening right now with COVID, it’s unacceptable that I can reach out over 5 times to the company over a period of 2 months and still have no clue where my package is. Very poor experience with this company." | |
Emma Saxey (Layton) | 23/06/2020 |
Απάντηση από SkatePro: Hi Emma, Thanks for your review. Unfortunately due to the Corona situation, our response time in the past months has been way slower than usual. I can see that we have been able to reach you to solve the situation, sorry again for the inconvenience. /Filippo |
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"cant fault them :)" | |
Roy S. (Crowle) | 23/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"Quality" | |
Will Abbott (Dartford) | 23/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"Easy to navigate, and simple to deal with, the item was out for delivery quickly, and I got it in a week." | |
Dean Sludds (Enniscorthy) | 23/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"Excellent to deal with . Great Communication. Bike came on the time stated. Thank you" | |
Spencer Isaacs (Bredbury Green and Romiley Ward) | 23/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"I have read so many good reviews, but that is not to be said in my case! Very displeased at this moment!. Hearing no updates from them not USPS! We placed our order last month and since then, nothing!! Very frustrated to say the least! I’m staying optimistic but I’ve never experienced anything like this and we have been ordering things internationally since this pandemic started and have not ran into a problem until This! Not saying it’s their fault but this is no good ! Nobody having any info is unacceptable!" | |
jake y. (Weston) | 23/06/2020 |
Απάντηση από SkatePro: Hi Jake, Thanks for your review, I'm sorry for the delay of the shipping. From the tracking, I can see that you received the parcel on the same day of this review. Let me know if I can assist you further 😃 /Filippo |
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"Excellent." | |
Natalie B. (Edinburgh) | 23/06/2020 |
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"SkatePro where great, purchase was easy, website easy to navigate, skate pro sent me plenty of updates about the delivery of my order and returning certain products was easy. Definitely will be purchasing from skate pro again." | |
J. Adams (London) | 23/06/2020 |
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"Excellent service" | |
Linda Byrne Cawley (Dublin 13) | 23/06/2020 |
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"nice deck" | |
Andrew curzon-berners (Milton Keynes) | 22/06/2020 |
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"Great service from start to finish, fast delivery tumed up undamaged, kept informed st each stage. Will shop with them again." | |
Iain Dewar (London) | 22/06/2020 |
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"Awesome so happy get one will not regret it" | |
Damen Macleod (Middlesbrough) | 22/06/2020 |
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"Wicked never had any problems" | |
Chris loates (Warsop) | 22/06/2020 |
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"Excellent service. Had skates in 1 week and they were exactly as shown on website. Good tracking on order. Would recommend shopping with Skatepro" | |
Mandy Mcananey (Mullingar) | 22/06/2020 |
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"Quick easy and friendly service" | |
Ashlie webs (Grimsby) | 22/06/2020 |
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"Everything went perfectly" | |
Luke B. (Wicklow) | 22/06/2020 |
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"Retailers world wide could learn a lot from skatepro. Brilliant service. Ordered late Friday, items in our hands Sunday lunchtime. Everything was correct to order. We now have two very, VERY, happy children. Thank you skatepro, we are now life long customers." | |
Steven Davies (Buckley) | 22/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"Ordered Fuse knee and shin pads on late Monday evening, and arrived today bang on time! ;) Fantastic service all round, especially during lockdown of covid 19! we use DPD, they are the best delivery people out of all of them!! Many thanks, my son will be very happy on his birthday! Stay Safe ;)" | |
Marie Darby (Colne, Lancashire. England) | 19/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"I just got my skates today and all I can say is, "I'm going to be looking good in these after COVID pandemic is over." Thank you so much for having these and changing my size to a perfect fit! I finally found the right skates 👍🏾" | |
Quaneshia C. (Salem) | 19/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"Excellent service. Super speedy delivery as always :)" | |
Emily C. (Colchester) | 18/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"BMX bike bought Dec '19 for novice, lightweight son. Frame broke end April '20 - 4 mths after purchase. Consumer Laws require repair/replacement of products < 6 months old, or refund if needed. 8 weeks on & still no outcome. I repeatedly chase. Skatepro repeatedly disappoint. Promises of responses lead to more promises of responses/repeat requests for information - not to satisfactory customer outcome. This company is using Covid19 as an excuse to avoid their obligations. I work with 1 global & 1 local company. Both had huge uplift in customer contacts yet met those requirements and had positive customer feedback. I did not want this product to break. I bought it in good faith for the exact use detailed on SkatePro's website. I don't want a disappointed son. That's enough to deal with. Poor customer service is an insult. I would recommend anyone thinking of buying a product through SkatePro to go to somewhere that cares about its customers and after purchase support." | |
Sue Mannion (Farnham) | 17/06/2020 |
Απάντηση από SkatePro: Hi Sue, Unfortunately, the pandemic created unexpected and really slow response time from us and our supplier, I truly apologize for it. Fortunately, we managed to get back to you and provide a solution that fixed the issue with your bike. Don't hesitate to contact us again if you might need further assistance /Filippo |
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"As of now I am very displeased with SkatePro and their customer service. I understand that I ordered Internationally during a pandemic, however, I have yet to receive a response from anyone at SkatePro. I have sent numerous emails and have only received generic, automated email responses stating someone will contact me, yet no one has. I placed my order on 5-23-20 and there has been no updates on their site or on the USPS site. I am going on 4 weeks with no package or a response from a SkatePro team member." | |
George Tobjy (Lake Hiawatha) | 17/06/2020 |
Απάντηση από SkatePro: Hi George, I'm truly sorry for your experience with us, due to the pandemic deliveries faced long delays in the past months, now the situation is back to normality. I also apologize for the late reply from our team. Fortunately, the pack arrived, late but arrived. I hope that the solution we found together was to your liking. Best regards, /Filippo |
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"Top service/ great prices" | |
Kam Haghighi (Bournemouth) | 17/06/2020 |
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"I was surprised to receive all my orders (Canada) just 6 days past their expected date due to pandemic. The quality of their products are great! All fits perfect! Thanks so much!" | |
A. Wiersema (Niagara-on-the-Lake) | 16/06/2020 |
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"I ordered skates and made a mistake with my order, so I contacted the team and they were amazing! Everyone who helped was very nice and answered any questions I had. Make sure that you are reading descriptions carefully, especially with skates, as some are made for children and others for adults. I also want to remind everyone that there’s a pandemic and a limited amount of workers and resources. I will definitely be ordering from here again." | |
J. Lazo (Miami) | 15/06/2020 |
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"I’m in Canada and the shipping took 6 days to come from Denmark. They processed my order minutes after I ordered. I don’t even receive goods from in Canada in 6 days. I was shocked. Got my order, exactly what I ordered and I’m skating the day they arrived. Amazing experience." | |
Jessica Shearon (St. Thomas) | 15/06/2020 |
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"Ridiculously fast delivery, received within 2 days to the UK! Had previously emailed about the Sway 57's, perfect advice and SO glad I went with this company. LOVE my new skates and wouldn't hesitate to order from again!" | |
Gina Childs (Corby) | 12/06/2020 |
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"Bought skates , amazing quality , definitely will buy again" | |
Maddie M. (St.austell) | 12/06/2020 |
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"Bought a Primitive skate deck off these guys. When the board arrived it was scratched and damaged. I did not want a refund just a replacement so emailed them straight away with pictures of the damage. After a week or no reply I mailed again and again the following week still no reply.Fed up I went through the returns process to get a refund. The sending back for free with DPD only works if you can drop to a DPD centre of course in my city all points are shut due to COVID. I once again tried to email about this to no reply. I sent it back at a cost of £20 to myself. Two days later a email to say I had been refunded the price of the deck. So basically out of pocket for Skate Pro sending defective goods. I emailed trying to get my shipping costs back but also ignored. I will never shop here again" | |
JAMIE FLUKES (Bristol) | 11/06/2020 |
Απάντηση από SkatePro: Thank you for your feedback on your experience with us. We are so sorry to hear that it was not a good one, but due to the times we were in at that stage, delivery and replied were both delayed so we do truly apologize! In the chance, you do decide to shop with us again, be sure to use the same email as the original purchase and I will make sure to provide you assistance on your purchase to ensure you have the best experience possible to make up for the bad one! /Adam |
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"everything went smoothly. quick delivery. great product. would definitely recommend shop to anyone." | |
Celina W. (Roscommon) | 11/06/2020 |
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"Ordered April 20th, items were shipped but never made it through customs. I had to file a claim with USPS, who told me the package didnt clear customs and to contact the merchant. SkatePro is unresponsive. I have sent 7 emails and have waited weeks for response. Some days their phone line does ring through but then gives message I've called outside of business hours, which is not true. Other household members are being responded to about their orders but nothing for me. It is now June 11th, package was stopped at customs 5/06. Absolutely ridiculous. Sending 8th email but I'm not holding my breath. I want this order cancelled and refunded! They've been holding onto my money for 2 months now!!" | |
Erik B. (Columbus) | 11/06/2020 |
Απάντηση από SkatePro: Hi Erik. Thanks for bringing this to our attention and I'm very sorry about the whole ordeal. This was a challenging period for us and I apologies. I can see your order eventually arrived and my colleague has got in contact with you personally, to discuss the matter further. We look forward to your response. /Charlie |
"Preordered skates on May 7th that were to be in stock May 12th. It is now June 10th and they still have not shipped. They turned off their phone customer service. I have sent an email, but no response yet. 6 days until the “expected delivery” window is past. It isn’t even out of “processing”, so I highly doubt it will be delivered overseas by then. Extremely disappointed." | |
Sarah w. (Stafford) | 10/06/2020 |
Απάντηση από SkatePro: Hey there, I am very sorry that your skates have been delayed. 😟 As you can imagine due to COVID things are moving a little slower compared to usual. We are also much busier than usual because of the same and are currently doing our best to respond to the multitude of queries we receive. I will attach this as an email, so we can discuss this matter further. Hopefully finding a solution to this issue. All the best / Sean |
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"I realize that patience is no longer a virtue but when you purchase something that is shipping internationally during a pandemic, it's going to take a long time to receive it. My order was shipped the day after I placed it and it still took nearly 5 weeks which indicates it took some time to get through customs. With that said, my yow surfskate was well worth the wait and I wouldn't hesitate to do business with skatepro again." | |
Derek Rochniak (Rochester) | 10/06/2020 |
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"US BUYERS BEWARE!!!! I placed an order on April 30, it is now June 9, still haven't received my package. I gave more than enough time for the package to arrive and i still got nothing. SkatePro marked my package as "delivered" even though i never received it. Last update on my package says it was processed in Chicago on May 19. I sent an email to Skatepro on June 4th asking for a refund because its been way more than a month, but i got no response instead, they just marked my package as "delivered"! WILL NEVER BUY FROM THIS PLACE AGAIN!!!" | |
Valerie C. (Watford City) | 09/06/2020 |
Απάντηση από SkatePro: Hey there, I am very sorry to hear about this issue. I have attached this message as an email so you can respond and we can discuss this issue further. I am sure we will come to the perfect solution for you. All the best, / Sean |
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"Not happy with service as I bought brake pads for my sons bike. I found out that the pads are the wrong type for his bike so emailed to cancel order straight away. I again emailed this morning and have now had a text saying order dispatch? Why" | |
Rob Yeo (Church Village) | 09/06/2020 |
Απάντηση από SkatePro: Thank you for your review. We aim to send customer orders out as quickly as possible and in this case it meant that we were not able to change your order int time. We will reach out to you directly to find a solution for you 😇 /Abigail |
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"Ordered my skates late one evening, two days later they arrived! Excellent service from start to finish. Ready to make my next purchase!" | |
Alexia Meredith (Wood Walton) | 07/06/2020 |
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"Honestly incredibly disappointed with customer service of this company. I placed an order on the 1st of May for the Razor shifts Loca women’s aggressive skates. In my order it is clearly stated that I purchased a US Women’s size 9, I waited around 3 weeks to receive my parcel only to be sent a complete different size. What’s worse is all my efforts to reach out about the situation have gone unanswered. The phone line is down and I have sent several emails with a reply saying I would hear back in 5 business days . Honestly it’s so disappointing since it’s now well over a month since I originally made my purchase and the skates were by no means cheap. I’m frustrated with the entire process and I wish someone from their team would have the decency to reply to my many emails so we can clear this up, I don’t need a size 7.5 and I really don’t want to be stuck waiting another 3weeks to receive what I ordered in the first place ." | |
ZARA CHEEMA (Potomac) | 07/06/2020 |
Απάντηση από SkatePro: Hey there, Thank you for leaving your review. I am very sorry to hear you are not happy with the service you have received. It is really something, as a company, we pride ourselves in. As you can imagine due to COVID we have been very busy, it has been all-engrossing for us but we are doing our utmost for our customers. However, we do not believe in excuses and we take full responsibility when we miss the mark. I would love to find a solution for you. I have attached this as an email, so we can discuss this matter further. All the best / Sean |
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"I would do more stars but you guys didn’t give me my tracking number for UPS and it’s supposedly here but it’s not.I’m unable to track it with UPS because they need the Tracking Number for my package please answer me I’m worried I won’t get my product" | |
S. Castillo (New York) | 07/06/2020 |
Απάντηση από SkatePro: Hey there, I am very sorry to hear that your package has not yet been located. I will send this as an email so you will be able to reply and a solution will be provided. All the best, /Sean 😊 |
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"Outstanding service from start to finish cant recommend these guys enough really really happy! Pre ordered my skates for dispatch on the 8th of June also called and added a new helmet and gloves to my order whilst waiting and everything arrived today, early! All fit great and the team couldn't have been more helpful along the way making the whole process pleasent and painless. Delt with alot of idiot skate shops in the past but skatepro are bang on and I will only use these guys from now on, thanks again 🤙🏻" | |
Andy Griffiths (Chelmsford, Essex) | 06/06/2020 |
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"I purchased a hoodie from Skate(not)Pro 6 weeks ago. Brand logo (what is big enough)on the hoodie's back is very sallow and patchy I think it's a printing fault.Either for my first complain with pictures or further 3 message was no response given. Not happy with the customer service at all." | |
Norbert Fekete (Carrigaline) | 06/06/2020 |
Απάντηση από SkatePro: Hi Norbert, Thanks for your review, I apologize for the late replies that you received, due to the COVID situation our response time was slower than usual, now we are back at our standards pre-pandemic 😄. Regarding your order, we issued you a refund, I'm sorry if the information on the hoodie weren't clear enough, that model is supposed to have the print exactly like that (design choices). Contact us if you would like further assistance. /Filippo |
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"Excellent online service from skate pro. From the moment I placed order I received all the communication I needed, order confirmation, dispatch confirmation, then communication from DPD on my delivery date and received and hour window given to me in the morning. A great combination of two good companies made this transaction speedy and handled very well. Delivery time was great considering deliveries are taking longer during coronavirus "lockdown". Thank you very much" | |
Carl Crabbe (Colchester) | 06/06/2020 |
"Shipped to Canada in fair time. Wiped out on the side walk, but the RioScript size 10s fit my size 11 feet." | |
B. King | 05/06/2020 |
Επιβεβαιωμένος αγοραστής | |
"I’ve only used these skates a handful of times and I’ve now got two massive cracks from the heel of each boot running up to the cuff, and one shoelace eyelet which has ripped clean out of the boom, leaving split plastic. Also the grab handle on the MyFit boot liner snapped on the first time I ever put the skates on. Essentially they’re very very flimsy and disappointing quality" | |
harry carron (Worcester) | 02/06/2020 |
Απάντηση από SkatePro: Thank you for your review. We are really sorry that you experienced this issue with your skates. We are pleased to report that we submitted a claim for you and were issued a full refund. /Abigail |
Επιβεβαιωμένος αγοραστής | |
"Very very disappointed. I purchased an adult scooter from Skate Pro. A day after it arrived it was recalled by Skate Pro. Two months later the matter is still not resolved and no refund has been issued yet." | |
Claire G. (Killinick, Wexford) | 02/06/2020 |
Απάντηση από SkatePro: I'm sorry for the inconvenient experience you had with this order. On the very rare occasion do we ask for a product back but it only in the customers safety interests. I can see the refund matter has been resolved now but feel free to get in touch with us again with any questions. /Charlie |
"I ordered the return service and I am confused. Do I print a label out or do I receive it in the mail? There has been no clear instructions on how to do it." | |
Lindsay Torey (Canton) | 01/06/2020 |
Απάντηση από SkatePro: Thank you for your review. We are sorry if the instructions were not clear. For US customers, after the label has been ordered we will send it to you by email. 😇 /Abigail |
Επιβεβαιωμένος αγοραστής | |
"I've ordered inline skates in shop. They sent me parcel with wrong postcode so DPD return parcel to sender. I write with Them about resend me my parcel with correct postcode. Now has gone about a month and I got no my parcel no money back. So I think I lost over £100. My advice is be careful when You buy anythinkg from this shop." | |
Krzysztof Radlinski (London) | 30/05/2020 |
Απάντηση από SkatePro: Hi Krzysztof, Thanks for your review. Unfortunately, we received a wrong postcode so, as soon as the package was returned to us, we issued you a full refund. Sorry again for the inconvenience! /Filippo |
Επιβεβαιωμένος αγοραστής | |
"I ordered Chaya skates 4/30/20. Today is 5/29/20. The charges were immediately taken out on 4/30/20 and the skates are still pending in Denmark. They do not receive incoming calls. The email reply I received was addressed to Mr.Brian Olson with a $25 coupon (my name isn't Brian). I requested a refund why would I make another purchase when I haven't received the first one. I will not be buying else anything from outside the USA during this pandemic. Buyer beware....Customer service is horrible. I'm out of $100 and no longer want/need the product." | |
Ebony Kee (Chesapeake) | 30/05/2020 |
Απάντηση από SkatePro: Hey there, I am very sorry to hear about this. I will attach this message as an email so we can discuss this matter further. I am certain we will come to a solution. All the best / Sean |
Επιβεβαιωμένος αγοραστής | |
"Very customer service. Still waiting since 14th may for a response to a wrong bike being received. The products are good quality but the service has been a let down. I still have the wrong bike. We purchased a balance bike for toddler and received bike for 6 year old. I sent an email on 14th May. Its now 30th. No response.very poor." | |
Wayne O Cuana (Cork) | 30/05/2020 |
Απάντηση από SkatePro: Hi Wayne, Thanks for your review. I apologize for the inconvenience with us, unfortunately, due to the COVID situation, our response time has been slower than usual. Now we are back to our standards. /Filippo |
Επιβεβαιωμένος αγοραστής | |
"I measured my foot and the shoes still needed to be half a size bigger. I paid over $20 for the express shipping ( BIG MISTAKE) and they want another 19 dollars for a return label. wish I didn't spend my money here, but the shoes were cute." | |
janel pharr (Covina) | 30/05/2020 |
Απάντηση από SkatePro: Hi Janel, Sorry to hear about your experience. Unfortunately, we do not offer express shipping yet, but only standard ones. For the US market, we offer a 19$ return label to ship the product back to our company in Europe, however, we also offer the option to ship it back with a carrier of the customer choice. Please write us an email at email@skatepro.com if you would like further assistance 😃 Best regards, /Filippo |
Επιβεβαιωμένος αγοραστής | |
"Placed my order on April 4, on May 5th I received notification the order left the country. That is the last I have heard. I get that things are slower because of the "Pandemic", however, two months is ridiculous. Really, it took a month to put in a package and get mailed? I emailed and was given a $25 gift certificate. Why would I spend more money with this company when I haven't even received the first order?" | |
lizzie lewis (Alto) | 29/05/2020 |
Απάντηση από SkatePro: Hi Lizzie, Thanks for your review. Unfortunately due to COVID delivery companies have faced a lot of delays, I can see that you received your order exactly a few days after your review. Don't hesitate to contact us again if you might need further assistance. /Filippo |
Επιβεβαιωμένος αγοραστής | |
"Super fast processing and shipping. Order was filled quickly and accurately. I was skeptical at first with international shipping, but they do it the right way and it moves fast. Am going to shop here again. Thanks skatepro team, your awesome." | |
Chris Neu (Albuquerque) | 29/05/2020 |
Επιβεβαιωμένος αγοραστής | |
"Received my Skates in quick time, ordered Sunday and they arrived on Friday! They are a prefect fit and are so comfortable! The protective gear is a bit tight on my legs but fits my hands and arms perfectly! There were a few scuff marks on the skates but nothing compared to what I'll do myself. Overall Would definitely order from here again and recommend to a friend!" | |
Glen M. (Dublin) | 29/05/2020 |
Επιβεβαιωμένος αγοραστής | |
"I contacted 5 Skate outlets leaving messages to call me back to help to choose the right Skates. Only 2 called back; Denissa from SkatePro and another (in the UK). Denissa really impressed me with her willingness to help me, but the other didn't seem bothered, so I called Denissa back to finalise my choice; the size 9.5 Roces Gymnasium 2.0’s. They arrived after only 2 days and looked amazing. Unfortunately, they were a bit tight, so I contacted SkatePro again and spoke to Abigail who was also brilliant in helping me. Rather than wait for the 9.5's to be picked up and the new 10's delivered, I just bought the 10's and await for DPD to pick the 9.5's up. I’ve been so impressed with SkatePro that I felt compelled to write this review and would recommend SkatePro to anyone looking to buy Skates or any of their products as their customer service is brilliant, especially Denissa and Abigail. Thank you and well done. Please keep up the great work. Vince" | |
Vince Testa (Kempston Bedford) | 29/05/2020 |
"I have recently ordered a pair of skates and I accidentally got the wrong size , I was afraid that I wouldn’t be able to correct the mistake since it was 9pm already and I couldn’t call because it was past working hours for them but I emailed them and the got back to me very fast and were able to make that change for me , very happy with their service!! I would recommend it 100%" | |
D. Costinas (Dublin 7) | 27/05/2020 |
Επιβεβαιωμένος αγοραστής | |
"I brought a Flexsurfing V2 Air Waveboard for my daughter’s 11th birthday though the thread in the board broke after 20 minutes and now she is unable to use. I am waiting a response from Skatepro and hopefully they can resolve this problem. Order no 2502500" | |
Richard Dymond (Seaton) | 26/05/2020 |
Απάντηση από SkatePro: Hi Richard, Thanks for your review. Sorry to hear what happened with the board, we got in contact with you solved the issue. 😄 Let us know if we can help you further! /Filippo |
Επιβεβαιωμένος αγοραστής | |
"I dont recomended this skate pro .they charge me the skate and """ship it """ and after a month they tell me that the item i bought was sold out I was in shock !! For making me waiting and still they have not refund my money !!i wish i can choose. N-5 star" | |
Jonathan Melendez (Orlando) | 25/05/2020 |
Απάντηση από SkatePro: Hi Jonathan, I'm sorry to hear about your bad experience, unfortunately, we had an unexpected stock error. I can see that we refunded the amount spent. Sincere apologize. /Filippo |
Επιβεβαιωμένος αγοραστής | |
"Hi. I receive empty parcel, im waiting weeks for any actions from this company, i returned 1 item 2 weeks ago without response. I ordered items from here about 5 times. Rest was ok but if u have any problems with orders it takes ages." | |
Patryk Kwiatkowski (Belfast) | 25/05/2020 |
Απάντηση από SkatePro: Hi Patryk, Thanks for your review. I'm happy to hear that you always had good experiences with us in the past 😄 Unfortunately, this spring/beginning of summer we had a lot of issues with responding fast to customers' inquiries due to the Corona situation. Fortunately, now everything is back to normality 👌 /Filippo |
Επιβεβαιωμένος αγοραστής | |
"Hi I have purchased a scooter 1st of may and it has been almost one month and still nothing please tell me what’s going on" | |
kambiz Allaf (Markham) | 25/05/2020 |
Απάντηση από SkatePro: Thank you for your review. We are sorry if you experienced a delay. During the pandemic, things did move a little bit more slowly. We are glad to see that you have received your scooter 😇. /Abigail |
Επιβεβαιωμένος αγοραστής | |
"I had 2 orders and one was delivered very quickly and for the other one still waiting. They said that my order has been dispatched but spoke with DPD and they said to speak with the sender because nothing was sent. 3 stars because the call center is closed and if I want to speak with somebody the only way is on Facebook (also u need to wait a couple of hours to have a reply from them). PS: I had another issue with the previous order but I will not mention it. Still waiting for a reply regards my order." | |
Stefan Buican (Loughborough) | 23/05/2020 |
Απάντηση από SkatePro: Thank you for your review. We are sorry that you experienced some delays with your order, during the pandemic shipping companies were under more strain but things are running much more smoothly now. We are happy to see that you did receive both of your parcels. /Abigail |
Επιβεβαιωμένος αγοραστής | |
"I ordered 2 weeks ago. I haven’t been able to track my package in 4 days. It says it’s still waiting to be shipped out by the original sender. I sent an email, just would like to know where it’s at and when it will be shipped." | |
Kyla Autry (Cass City) | 23/05/2020 |
Απάντηση από SkatePro: Thank you for your review. We are very sorry to hear about your experience with our delivery service but are glad to see that you have eventually received it! We hope you are enjoying your skates 😊 |
"I made a purchase and when it arrived at my house there was a lack of product. I sent an email but no one responds. Here is my assessment. I hope the company gets in touch." | |
Andre Martins | 23/05/2020 |
Απάντηση από SkatePro: Thank you for your review. We are sorry to hear that you were missing a product. We have gotten in touch with you directly to resolve this and are issuing you a partial refund. /Abigail |
Επιβεβαιωμένος αγοραστής | |
"really good service for all my transactions and pre-covid-19 very easy to get hold of so good customer service." | |
TIMOTHY RIACH (GRAYS) | 22/05/2020 |
Επιβεβαιωμένος αγοραστής | |
"It has been 2 weeks since I purchased a bored on here and I havnt yet received it, the shipping company has stated it has been lost, i have contacted skatesl pro several times and no one has replied to my message, I know times are difficult right now, but it has neen two weeks, and not one reply. Would appreciate one soon." | |
Kai ferry (Dunfanaghy) | 21/05/2020 |
Απάντηση από SkatePro: Hi Kai, I apologize for the inconvenience, due to the pandemic situation our response time was much slower than usual I see that we provided a solution and fixed the issue 😄 Don't hesitate to contact us if you might need further assistance. /Filippo |
Επιβεβαιωμένος αγοραστής | |
"Customer service was so kind and quick! I emailed them at 2am here in Texas and they responded within 5 minutes over there in Denmark. I told them I chose the wrong size and they kindly switched it for me. Even with this COVID-19 pandemic going on, they still managed to get my skates to me within a week. The skates are great and the wheels are perfect for asphalt. Measuring your foot with a ruler really helps you choose the right size. Mine fit perfectly. 10/10 would recommend!" | |
Anh Truong (San Antonio) | 21/05/2020 |
Επιβεβαιωμένος αγοραστής | |
"Got the Tempish skates. I just want to say A-M-A-Z-I-N-G!. I bought them in the midst of the Covid shut down unbeknownst about EXTREME delays (2 days shy of a month late). Yet I understand that its not Skatepro's fault. These are the Best inexpensive skates. They have a beautiful color. Smooth bearings. Nice indoor/outdoor wheels. And a very light boot. Not heavy on foot. Trust me I never leave a review unless the product is worth it. THEY'RE WORTH IT. I'm a beginner/low- intermediate skater myself and do mostly outdoor skating. I reccomend for both. And lastly to the Skatepro team-- they are some of the most professional, kind, and diligent people. Great team. They made buying with them feel comforting and community like. They kindly and promptly answered all of my questions and assured me that they were closely monitoring shipping. Overall, Great skates. And Skatepro is a great team of people. Thanks!" | |
A. Berry (Montgomery) | 21/05/2020 |
Επιβεβαιωμένος αγοραστής | |
"The shipping was relatively quick (Ordered on May 8th, received my order or May 19th) but my package arrived pretty beat up/ripped (shipped to the U.S.). I know that damage is not SkatePro's fault though. My skates were also too small despite sizing up and I had to pay to return, which honestly sucks. The whole return label process is also confusing too and I wish there was more information on it available online. 3.5/5" | |
K. Phan (Katy) | 20/05/2020 |
Απάντηση από SkatePro: Hey there Thank you for taking the time to leave a review 😊 I am very happy that you were happy with the speed at which our parcels get delivered. I am so sorry to hear about the damage to the packaging as you can imagine this can sometimes happen, unfortunately. With skates, it is vital that you measure your feet and compare this measurement with the size guide. Furthermore, as you can imagine returning items is a very expensive process, that is why we have to charge for it. As for the returns process, these comments I will pass onto our team. All the best /Sean |
Επιβεβαιωμένος αγοραστής | |
"Skates came in a box that was ripped to shreds and taped up to keep it together. I’m a size 7 the skates I ordered need to be sized up a whole size. Had to pay 20.00 for a return label. Now they don’t even have a bigger size to offer in the skates I ordered." | |
Timothy marr (Lowell) | 19/05/2020 |
Απάντηση από SkatePro: Hey there Thank you for taking the time to leave a review, I am very sorry to hear that your skates packaging came in that condition. I can assure you they were not ripped in shreds nor taped leaving us here. So I am not too sure what happened here but I would love to investigate this matter for you. If you would send me pictures of the packaging I would love to assist. As you can imagine, we have to charge our customers for returns as it is a very costly service for us. I will send this as an email, so we can discuss this issue further. All the best / Sean |
Επιβεβαιωμένος αγοραστής | |
"We have been waiting for our SKATEPRO for almost a month now. Ordered on 4/24. It said it would take 14 days, and would deliver on last week Thursday. I called, but because of covid-19, it said to email. I have emailed 3 times for an update on the tracking, however I have got no reply or emails to update. I even signed up for text alert to let me know about any movement and still nothing. It is kinda of freaking me out, because this company has no communication, the last Update on tracking (from the tracking number) says left Denmark which was April 24th and then leaving Denmark April 28th. I would appreciate if the company would email or give updates on tracking and let us know if and when it will arrive." | |
sara pippett (Le Mars) | 19/05/2020 |
Απάντηση από SkatePro: We are very sorry to read about the delay you have been experiencing! We are going to get in touch with you as of right now to find a replacement solution for you! We thank you for your patience. Annabelle 😃 |
Επιβεβαιωμένος αγοραστής | |
"I'm quite disappointed that it took a month 2 received the wrong size skates and now I can't even get ahold of anyone for a return. I emailed many times and called many times however they turned our phone system off. I keep on getting the same email from them saying they will get back with me as soon as they can. Still haven't heard anything." | |
Lisa Hernandez (North Street) | 18/05/2020 |
Απάντηση από SkatePro: Thank you for your review. Unfortunately during the pandemic deliveries did take a bit longer, we are sorry about this, but also happy to report that things are going much more smoothly now. We are also pleased to see that you were able to return your skates for a full refund 😊. /Abigail |
Επιβεβαιωμένος αγοραστής | |
"Not really sure what to say. Skatepro sent me a COMPLETELY different skate than what I ordered. Its a men's skate actually so not even usable for me because of the wrong size! I contact the company (that you can't contact by phone in any way) by e-mail to let them know they sent the wrong skate. NO FEEDBACK. I e-mail them again letting them know I have heard nothing and I still have skates I can't use. I have postponed returning them because I FULLY expect for SkatePro to pay for my return because this is 100 percent their fault. Still don't have an e-mail. Now, since I want the refund I have to pay $20 in shipping to return the skates that were sent that were the completely WRONG skate!!!! HORRIBLE SERVICE. HORRIBLE. Make sure you know what you're getting because if you don't get the right pair there is nothing they will do to help you!" | |
Jennifer Griffith (Waller) | 17/05/2020 |
Απάντηση από SkatePro: Hi Jennifer, Sorry to hear about what happened, I apologize for sending to you the wrong skateboard. I can see that we solved your case and we refunded you of the amount spent and the shipping. 😄 Let me know if I can help you further! /Filippo |
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